You checked your Game History from Menu – My History– Casino Records and noticed that you have a Pending round. Very rarely situations can happen where a game round is not completed. This can occur either because of your Internet connection or because of a connectivity issue with a game provider.
You only have to copy the number of the respective round and contact our Customer Relations department, either through the live chat function or the Contact form available on the website.
After investigating the situation, our colleagues will come back with an answer to your request. Regardless of the status of a game round, both its results and the stake or any other data are fully recovered and the results can be restored.